Ann

On the phone the lady with the northern accent is very helpful in advising over tiling options for my bathroom.  She suggests a silver trim as the colour that I am interested in does not come with border tiles.  We discuss the material of my bathroom fittings.

'Oh right', she says when I ask my question, 'I'm afraid I've got quite a boring one'.  I assure her that that is not the point.  'It's just plain old Ann', she says. 

I tell her that I think it's a good one, check whether it has an 'e' and thank her very much for all her help.